Reliability, availability and serviceability (computer hardware)

reliability, availability, and serviceability are computer hardware engineering terms. It originated from IBM to advertise the robustness of their mainframe computers. The concept is often known by the acronym RAS.

Mainframe computers have a multitude of features that help them stay available for long periods of time without failure. This uptime is a selling point for mainframes and fault-tolerant systems, with some computer vendors offering uptimes on the order of years.

• Reliability means features that help avoid and detect such faults. A reliable system does not silently continue and deliver results that include uncorrected corrupted data, instead it corrects the corruption when possible or else stops and reports the corruption.
• Availability is the amount of time a device is actually operating as the percentage of total time it should be operating. In high availability applications, availability may be reported as minutes or hours of downtime per year. Availability features allow the system to stay operational even when faults do occur. A highly available system would disable the malfunctioning portion and continue operating at a reduced capacity. In contrast, a less capable system might crash and become totally nonoperational.
• Serviceability takes the form of various methods of easily diagnosing the system when problems arise. Early detection of faults can decrease or avoid system downtime. For example, some of IBM's systems could automatically call an IBM service center (without human intervention) when the system experiences a system fault. Traditional focus has been on making the correct repairs with as little disruption to normal operations as possible.

RAS features might include:

• Parity or ECC protection of memory components as well as buses.
• Cyclic redundancy check checksums for data transmission and data storage.
• RAID configurations for magnetic disk storage.
• Journaling file systems for file repair after crashes.
• Over-designing the system for the specified operating ranges of clock frequency, temperature, voltage, vibration.
• Duplication of computing components running in lock-step to perform master-checker or voting schemes.
• Duplication of components to avoid single point of failures (for example power-supplies).
• Hot swapping of components.
• Partitioning/domaining of computer components to allow one large system to act as several smaller systems.
• Computer clustering capability.
• Virtual machines to decrease the severity of operating system software faults.
• Temperature sensors to throttle operating frequency when temperature goes out of specification.
• Surge protector, uninterruptible power supply, auxiliary power.
• Failover capability.

Fault-tolerant designs extended the idea by making RAS to be the defining feature of their computers for applications like stock market exchanges or air traffic control where system crashes would be catastrophic. Fault-tolerant computers, which tend to have duplicate components running in lock-step for reliability, have become less popular due to their high cost. High availability systems, using distributed computing techniques like computer clusters, are often used as cheaper alternatives.

See also

• Machine check architecture
• Integrated logistics support